In his AT&T customer support representative tell-all, he gave the Reddit community some insider insight into the way things work at AT&T. Recently, Reddit user TheBoomGuy hosted an “Ask Me Anything” (AMA) session revolving around his experience as an employee at Stream Global Services, one of the main contractors that handle AT&T’s call centers. Following these rules could mean the difference between getting stonewalled for your legitimate complaint or receiving a fat discount for your trouble. There are written and unwritten rules of engagement for the caller that play a significant role in determining satisfaction. But here’s something that most customers don’t realize: This issue is partly because the AT&T representative has a duty to follow a particular protocol that’s in the best interests of AT&T’s bottom line.
As such, getting what you want from AT&T’s customer support line can be quite a challenge.
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